Refund Policy
Your investment in financial education is important to us. This policy outlines our commitment to fair and transparent refund procedures for all bridgeonmesh programs.
1 Refund Eligibility Criteria
We understand that financial circumstances change and learning goals evolve. Our refund policy balances fairness to students with operational requirements for our budget adjustment training programs.
Full Refund Period
Requests made within 14 days of enrollment and before accessing 25% of course materials qualify for complete refunds minus processing fees.
Partial Refund Period
Between 15-30 days with less than 50% content accessed, students receive 70% refund of total program fees paid.
Emergency Circumstances
Medical emergencies, job loss, or family crises may qualify for extended refund consideration with proper documentation provided.
2 Refund Process Timeline
Our straightforward process ensures timely resolution of refund requests while maintaining proper verification procedures.
Submit Request
Email [email protected] with your enrollment details, reason for refund, and any supporting documentation. Include your full name and program enrollment date.
Review Period
Our team reviews your request within 3-5 business days, verifying eligibility criteria and calculating appropriate refund amounts based on usage and timing.
Decision Notification
You'll receive written confirmation of our decision via email, including refund amount details and expected processing timeline for approved requests.
Payment Processing
Approved refunds are processed within 7-10 business days to your original payment method. Bank transfers may require additional processing time.
3 Specific Refund Scenarios
Different situations require different approaches. Here's how we handle common refund scenarios for our budget adjustment programs.
- Course Completion Beyond 30 Days: No refunds available once students have accessed more than 50% of materials or passed the 30-day enrollment period, regardless of completion status.
- Technical Issues Preventing Access: Full refunds or course extensions offered when technical problems on our end prevent reasonable access to purchased materials.
- Duplicate Enrollments: Complete refunds processed immediately for accidental duplicate purchases when reported within 48 hours of transaction.
- Payment Method Issues: If your bank or payment provider disputes a charge, we'll work directly with you to resolve the situation fairly for both parties.
Important Processing Information
Refund processing times vary by payment method. Credit cards typically receive refunds within 5-7 business days, while bank transfers may take 10-14 business days. PayPal and digital wallet refunds usually process within 2-3 business days. We'll provide tracking information where available and send confirmation once refunds are successfully processed.
4 Contact Information for Refunds
Questions about refunds or need to start the process? We're here to help with clear communication throughout your request.
Get Refund Support
Our dedicated support team handles all refund requests with care and attention to your specific situation.
5 Policy Updates and Changes
This refund policy may be updated periodically to reflect changes in our programs, payment systems, or legal requirements. Students enrolled before policy changes remain subject to the terms active at their enrollment date.
We'll notify current students via email about significant policy changes at least 30 days before implementation. For questions about how policy changes might affect your enrollment, contact our support team directly.
Last updated: January 2025. This policy applies to all bridgeonmesh budget adjustment strategy programs and learning materials purchased through our website or authorized partners.